Business Process Administration Foundations: From Intake to Closure

This course introduces business process administration as a practical daily function rather than abstract theory. It explains how administrative work connects to broader business operations. You will learn how to map a process from the moment a request is received until it is fully completed. The lessons clarify roles, responsibilities, and ownership at each stage of a process. You will understand how unclear ownership leads to delays and repeated follow-ups. The course explains how to design simple intake systems that capture required information correctly. You will learn how to standardize recurring administrative tasks using structured checklists. Real-world examples include approval workflows, internal service requests, and purchasing processes. You will receive editable templates for SOPs and handoff documentation. By the end of the course, you will be able to administer basic business processes with consistency and clarity.

Format: Video lessons + editable templates
Duration: 2.5 hours
What You’ll Learn: Process mapping, intake systems, ownership definition, SOP basics, acceptance criteria
Target Audience: Office administrators, operations assistants, junior coordinators