Business Process Metrics: Track Cycle Time, Quality, and Capacity

This course explains how to measure business process performance without complex systems. You will learn what cycle time, throughput, and backlog mean in administrative work. The lessons show how to define start and end points for accurate measurement. You will practice tracking workload using simple logs and spreadsheets. The course explains how to measure quality and rework objectively. You will learn basic capacity planning concepts for small teams. Real examples include invoice processing and onboarding workflows. You will receive KPI templates and reporting examples. Common mistakes such as vanity metrics are explained. After completing the course, you will be able to track process performance in a practical way.

Format: Course + KPI templates
Duration: 2.5 hours
What You’ll Learn: Process metrics, cycle time, workload tracking, quality measurement
Target Audience: Administrative staff, operations assistants, analysts