Operations Admin Capstone: Build a Complete Process Playbook

This capstone guides you through building a complete administrative process playbook. You will select a real business workflow to document. The lessons cover process mapping and role definition. You will create SOPs, intake forms, and tracking tools. The course explains how to define metrics for the process. You will learn how to run weekly process reviews. Example playbooks are provided for reference. You will validate clarity and ownership using structured checklists. Guidance is included for rolling out the playbook to a team. By the end, you will have a reusable administrative process playbook.

Format: Capstone course + playbook templates
Duration: 4.5 hours
What You’ll Learn: End-to-end process design, playbook creation, operational reviews
Target Audience: Operations administrators, office managers